Privacy Policy
Tutorray
Introduction
Tutorray ("we", "our", "us") operates the online learning platform www.tutorray.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, mobile services, or any related digital platforms (collectively referred to as the "Services").
Tutorray is committed to protecting the privacy of students, parents, educators, and all users of our platform. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.
If you do not agree with this Privacy Policy, please discontinue using our Services.
1. Scope of This Privacy Policy
This Privacy Policy applies to:
- The Tutorray website (www.tutorray.com)
- Associated domains and subdomains
- Online learning platforms and applications
- Course delivery systems and digital learning services
- Customer support interactions
This policy applies only to online information collected through our Services and does not apply to information collected offline.
2. Information We Collect
Tutorray collects different types of information to provide and improve our learning services.
2.1 Personal Information
When you create an account or enroll in courses, we may collect personal information such as:
- Full name
- Email address
- Phone number
- Profile photograph
- Mailing address
- Date of birth
- Educational details
This information helps us manage accounts and deliver personalized learning experiences.
2.2 Academic and Learning Information
Since Tutorray is an educational platform, we may collect information related to learning activities, including:
- Course enrollments
- Exam preparation preferences
- Test scores or assessment results
- Learning progress and course completion status
- Feedback, assignments, and submissions
This information allows us to personalize educational content and track progress.
2.3 Payment Information
When users purchase courses or services, payment details are processed through secure third-party payment gateways such as:
- Razorpay
- CCAvenue
- PayU
- Other certified payment processors
Tutorray does not store complete debit or credit card numbers on its servers. Payment processing is handled directly by the payment gateway providers.
2.4 Automatically Collected Information
When you access our platform, certain technical information may automatically be collected, including:
- IP address
- Device type
- Browser type
- Operating system
- Internet service provider
- Website usage behavior
- Pages viewed and session duration
This data helps us understand user behavior and improve the functionality of the platform.
3. How We Use Your Information
Service Delivery
- Creating and managing user accounts
- Delivering educational content and courses
- Monitoring learning progress
Personalization
- Recommending relevant courses
- Providing customized learning paths
- Improving the overall user experience
Communication
- Sending course updates
- Providing customer support
- Notifying users about new features or services
Security and Compliance
- Detecting fraud or misuse of the platform
- Protecting user accounts
- Complying with legal obligations
Platform Improvement
- Analyzing user engagement
- Enhancing product features
- Conducting internal research and analytics
4. Cookies and Tracking Technologies
Tutorray uses cookies and similar technologies to enhance user experience.
Cookies help us:
- Recognize returning users
- Save login preferences
- Track platform usage
- Improve website performance
Users may disable cookies through browser settings, but some features of the platform may not function properly if cookies are disabled.
5. Sharing of Information
Tutorray does not sell or rent personal information to third parties.
However, we may share information in the following circumstances:
Service Providers
We may share information with trusted partners that help us operate the platform, such as:
- Cloud hosting providers
- Payment gateway providers
- Analytics tools
- Communication service providers
These partners are required to maintain confidentiality and use the information only for service delivery.
Legal and Regulatory Compliance
We may disclose information when required to:
- Comply with applicable laws or legal processes
- Respond to government requests
- Enforce our Terms of Use
- Protect the safety and rights of users
6. Data Security
Tutorray implements reasonable technical and organizational measures to protect user information.
These include:
- Secure server infrastructure
- Encrypted password storage
- Firewall protection
- Access control mechanisms
- SSL encryption for data transmission
While we take reasonable precautions, no online system can guarantee complete security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide educational services
- Maintain user accounts
- Comply with legal obligations
- Resolve disputes
Users may request deletion of their account, subject to applicable legal requirements.
8. Children's Privacy
Tutorray may provide educational services to students under the age of 18.
In such cases:
- Parents or guardians may supervise account usage
- We collect only information necessary to deliver learning services
- We do not knowingly collect excessive personal data from minors
Parents who believe their child has submitted personal information without consent may contact us for removal.
9. Third-Party Websites
Our platform may contain links to third-party websites or services.
Tutorray is not responsible for the privacy practices of these external websites. Users are encouraged to review the privacy policies of such websites before sharing personal information.
10. User Rights and Choices
Users may have the right to:
- Access their personal data
- Update or correct information
- Request deletion of their account
- Opt out of promotional communications
Users can exercise these rights through their account settings or by contacting our support team.
11. Updates to this Privacy Policy
Tutorray may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business practices.
Updated policies will be published on our website with the revised effective date.
Continued use of the platform after changes indicates acceptance of the updated policy.
12. Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising out of this policy shall be subject to the jurisdiction of the courts located in Karnataka, India.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tutorray
Email: admin@tutorray.com
Website: www.tutorray.com